What is the typical purpose of a memo?

• A. External marketing document.
• B. Internal communication focusing on policy or procedure.
• C. A personal note to a friend.
• D. A legal contract.

Answer: (B)

Memos are internal communications designed to inform people within an organization about policies, procedures, or important updates. They provide a concise, formal record of decisions or instructions and often request action or acknowledgement from recipients. This internal focus, aimed at employees or departments, distinguishes memos from other documents like external marketing materials, personal notes, or legal contracts. For example, a memo might announce a new expense policy or outline steps for submitting reimbursements, ensuring everyone understands the change and how to comply.