Business Communication SmartBook Practice Test

Clarity in writing comes from expressing ideas directly: use active voice and keep sentences short. Active voice places the doer of the action before the verb, so who did what is immediately clear—for example, “The manager approved the policy” reads more directly than “The policy was approved by the manager.” Conciseness means removing unnecessary words while preserving meaning, so the same idea becomes more straightforward and quicker to read.

Together, active voice and concise wording make information easier to scan and understand, which is essential in plain language.

The other statements don’t fit as well. Complex, multi-clause sentences don’t always improve clarity and can confuse readers. The passive voice isn’t always preferred in plain language because it can hide who is responsible and add extra words. Jargon should be avoided, and long sentences are not automatically helpful; short, clear sentences generally serve comprehension better, even without jargon.

So, using active voice with concise language best supports readability and plain-language clarity.