In SBI feedback, what does the 'Impact' component describe?

• A. The future actions to take
• B. The specific location of the event
• C. The effect of the behavior on others or outcomes
• D. The personal feelings of the evaluator

Answer: (C)

Impact explains the effect of the observed behavior on others or on outcomes. It connects what happened to what it caused—such as how teammates were affected, what went well or what didn’t, and how the work or goals were influenced. This helps the recipient see why the behavior mattered and what might change as a result. For example, if someone interrupted during meetings, the impact could be that others felt undervalued and decisions were slowed, signaling why adjusting communication is important. The future actions to take belong to a separate part of feedback, the location of the event belongs to the situation, and the evaluator’s personal feelings aren’t the focus of the impact.